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Customer Assistance Questionnaire

Estimated completion time is 5 minutes.

We are sorry to hear that our products have not been 100% successful in fixing your waste treatment system. At EcoCare Australia we pride ourselves on the quality of our products and their ability to get the job done. This is why we want to collect sufficient information on your situation so we can come up with a solution that works.

Please complete the form below and a member of our technical support team will get back to you within 48 hours with some further advice.

If you are unsure about any aspect of the questionnaire, please do not hesitate to contact us at [email protected] or 1800 633 866. Thank you.

1. Personal Information
Name*
First Last
Email*
Enter Email Confirm Email
Postcode*
2. Initial Situation
Please provide a description of your initial enquiry.*
3. System Setup
What type of system do you have?*
Do you have a grease trap?*
- Yes
- No
Please specify any features of your system that may be relevant.
When was the last time your system was pumped out?*
How full (of floating solid waste) is your septic tank?*
How many times a week is your dishwasher used?*
How many times per week is your laundry machine used?*
Where does the greywater flow to?*
- Into the main septic/aerated system
- Into its own separate greywater tank
- Out into the garden or into the grass
What type of water do you have
- Town / mains
- Rain
- Bore
- River
What type of soil do you have?*
- Clay
- Sand
- Lime stone
- Loam
Have you experienced heavy rain recently?*
- Yes, more so than usual
- No more than usual
- None
Is there any seepage and/or extra green grass/growth above the trench?*
- Yes
- No
Are there any trees/shrubs or invasive grass roots near the water system or trench?*
- Yes
- No
Is the toilet slow to flush?*
- Yes
- No
Usage
Please specify the month in which you started using your current product(s).*
How much product do you have left?*
How much product did you use initially (Prime dose)?*
How many cups were used each week thereafter?*
Where was the product added?*
- Toilet
- Bathroom drain/sink
- Kitchen sink
- Laundry drain
- Directly into the septic/greywater tank
- Directly into the distribution box/drain lines
What type of cleaning products are being used?*
- Bleaches
- Disinfectants
- Washing machine powders
- “Qsan” products
- Toilet Duck
- Dish washing powder
- Toilet deodoriser
- Drain cleaner
- Tee tree, pine or eucalyptus oil
- EcoCare Activator only
- Other
Please specify if using any other cleaning products.
Are you still using chemicals like bleach and/or disinfectant?*
- Yes
- No
- I have never used these chemicals
Is anyone in the house on chemotherapy medication?*
- Yes
- No
Is anyone in the house on antibiotics?*
- Yes
- No
5. Overall
What is the odour like now?*
10 being no improvement in odour and 1 being that it has completely gone.
What is the blockage like now?*
10 being no improvement in blockage and 1 being that it has completely gone.
Is there any other information that you would like to share in relation to your situation?
Please upload a diagram of your system if you have one.
Accepted file types: jpg, jpeg, png, pdf, bmp, Max. file size: 10 MB.
How saitisfied are you so far with EcoCare's level of service?*

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Name
First Last
Email*
Enter Email Confirm Email
Phone
What type of enquiry is this?*
Message
By submitting this form you consent to EcoCare Australia processing your personal data as described in the Privacy Policy.

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Important Notice - Christmas Closure

Please note that we are closed now for the Christmas break, which means orders placed now will be shipped on 2nd January 2025 when we reopen.

Apologies for any inconvenience caused.

Happy Holidays from EcoCare!