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Customer Assistance Questionnaire

Estimated completion time is 5 minutes.

We are sorry to hear that our products have not been 100% successful in fixing your waste treatment system. At EcoCare Australia we pride ourselves on the quality of our products and their ability to get the job done. This is why we want to collect sufficient information on your situation so we can come up with a solution that works.

Please complete the form below and a member of our technical support team will get back to you within 48 hours with some further advice.

If you are unsure about any aspect of the questionnaire, please do not hesitate to contact us at support@ecocare.com.au or 1800 633 866. Thank you.

  • 1. Personal Information

  • 2. Initial Situation

  • 3. System Setup

  • Usage

  • 5. Overall

  • 10 being no improvement in odour and 1 being that it has completely gone.
  • 10 being no improvement in blockage and 1 being that it has completely gone.
  • Accepted file types: jpg, jpeg, png, pdf, bmp, Max. file size: 10 MB.